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Complaints Against Government Entities

 
Service Name Complaints Against Government Entities
Service Description:
In accordance with Law No. (32) of 2008 Establishing the Government of Dubai Legal Affairs Department and Law No. (10) of 1996 and its amendments, Concerning Government Claims, the Department receives and processes claims, complaints and grievances against Government of Dubai entities according to the following process:
  1. Complaints are submitted to the Department in writing using the template form and accompanied by all the relevant supporting documents;
  2. Upon considering the complaint, the Department contacts the Government entity within one (1) week of receiving the complaint forwarding to them a copy of the complaint received and requesting their feedback;
  3. The Government entity considers the complaint and provides the Department with their response within fifteen (15) days of receiving notification of the complaint; and
  4. The Department seeks to settle the dispute amicably within two (2) months of the date of receiving the complaint. After this date the complainant may file proceedings against the Government entity.
Forms: Complaint Against Government Entities Form
Service Fees: -
Service Center and Contact Details:
All complaints applications against Government Entities must be submitted to the Government Disputes and Claims Directorate at the following address:
 
The Government of Dubai Legal Affairs Department
Level 4, Building 4
H.H The Ruler's Court
Al Fahidi District, Bur Dubai
P.O.Box 446, Dubai
United Arab Emirates
 
To enquire about complaints against Government Entities services, please call or e-mail the Directorate on:
Tel: +971 4 3533337
Email: contact@legal.dubai.gov.ae
 

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